If you've been directly contacted about this issue by Net10 Wireless, Simple Mobile, Straight Talk, Total Wireless, TracFone or Walmart Family Mobile - or your service on one of those carriers suddenly no longer works - then you need to change the passwords on any online accounts you have that may use your cellphone number as a way to verify your identity. That's because cellphone numbers are unfortunately now used as a means of verifying your identity. Unfortunately, for those customers whose numbers have indeed been stolen, the situation may get a lot worse. "If you experience a sudden loss of service, or are having difficulty with a number transfer," TracFone said, "please contact customer service at 1-80." What you need to do if you know or suspect your TracFone number has been stolen In other words, some customers might not even be told their accounts have been stolen because they won't be able to sent or receive text messages or phone calls. TracFone's security alert said it had tried to contact all affected customers, "but given the nature of this activity, messages to impacted mobile telephone numbers may no longer be accessible by some customers." Links to do so via a web browser are embedded in the TracFone security alert page. You should immediately change your carrier-account PIN and, if possible, the account's secret question and answer.
If you have an account with any of the six brands mentioned above, this is a potentially bad situation.
What you need to do if you're a TracFone customer
Straight talk service pin scratched off update#
Tom's Guide has reached out to Verizon for comment, and we will update this story when we receive a reply. TracFone's message, however, only hints at the fact that losing a cellphone number to thieves can lead to a nightmarish spiral of account thefts and monetary loss.
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